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Terms of Service

Effective Date: January 1, 2025 Last Updated: January 3, 2025

These Terms of Service ("Terms") govern your access to and use of the Askalot platform and services. By accessing or using our services, you agree to be bound by these Terms.

1. Definitions

  • "Askalot", "we", "us", or "our" refers to Askalot and its affiliates.
  • "Customer" or "you" refers to the organization or individual that has agreed to these Terms.
  • "Services" refers to the Askalot platform, including all features, applications, and APIs.
  • "Tenant" refers to your isolated environment within the Askalot platform.
  • "Survey Data" refers to responses, participant information, and other data collected through surveys.
  • "Users" refers to individuals authorized by the Customer to access the Services.

2. Account Registration and Access

2.1 Eligibility

You must be at least 18 years old and have the legal authority to bind your organization to these Terms. By registering, you represent that all information provided is accurate and complete.

2.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of login credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Ensuring Users comply with these Terms

2.3 Multi-Tenant Environment

Your tenant environment is isolated from other customers. You agree not to attempt to access other tenants' data or resources.

3. Permitted Use

3.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services during the subscription term.

3.2 Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

  • Use the Services to collect data in violation of applicable laws
  • Distribute malware, spam, or harmful content
  • Attempt to gain unauthorized access to any systems
  • Reverse engineer, decompile, or disassemble the Services
  • Use the Services to harass, abuse, or harm others
  • Collect sensitive personal data without appropriate consent
  • Exceed usage limits specified in your subscription plan

3.3 Survey Content

You are solely responsible for the content of your surveys and ensuring they comply with applicable laws, including data protection regulations.

4. Data Ownership and Rights

4.1 Your Data

You retain all rights to your Survey Data. We do not claim ownership of data you collect through the Services.

4.2 License to Process

You grant us a limited license to process your data solely to provide the Services, including:

  • Storing and backing up data
  • Processing survey responses
  • Generating analytics and reports
  • Providing technical support

4.3 Aggregated Data

We may use anonymized, aggregated data that does not identify you or your respondents for service improvement and research purposes.

5. Subscription and Payment

5.1 Subscription Plans

Services are provided on a subscription basis. Features and limits vary by plan as described on our website.

5.2 Payment Terms

  • Fees are due in advance for the subscription period
  • All fees are non-refundable except as required by law
  • We may modify pricing with 30 days' notice before your renewal date

5.3 Taxes

Fees are exclusive of applicable taxes. You are responsible for all taxes associated with your use of the Services.

6. Service Level and Support

6.1 Availability

We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

6.2 Support

Support is provided according to your subscription plan. Enterprise customers may have dedicated support arrangements.

6.3 Updates

We may update the Services at any time. We will provide notice of material changes that affect your use of the Services.

7. Intellectual Property

7.1 Our Rights

The Services, including all software, designs, and documentation, are owned by Askalot and protected by intellectual property laws.

7.2 Feedback

If you provide suggestions or feedback, we may use them without obligation to you.

7.3 Trademarks

Askalot and related marks are our trademarks. You may not use them without prior written consent.

8. Confidentiality

8.1 Confidential Information

Each party agrees to protect the other's confidential information with the same degree of care used for its own confidential information.

8.2 Exceptions

Confidentiality obligations do not apply to information that is publicly available, independently developed, or rightfully received from third parties.

9. Warranties and Disclaimers

9.1 Our Warranty

We warrant that the Services will perform materially as described in the documentation.

9.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of Liability

10.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10.2 Exclusions

WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your use of the Services
  • Your Survey Data and survey content
  • Your violation of these Terms
  • Your violation of any third-party rights

12. Term and Termination

12.1 Term

These Terms are effective until terminated by either party.

12.2 Termination for Convenience

Either party may terminate with 30 days' written notice.

12.3 Termination for Cause

Either party may terminate immediately if the other party materially breaches these Terms and fails to cure within 30 days of notice.

12.4 Effect of Termination

Upon termination:

  • Your access to the Services will be disabled
  • You may export your data for 30 days following termination
  • We will delete your data after the export period unless legally required to retain it

13. General Provisions

13.1 Governing Law

These Terms are governed by the laws of Hungary, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes shall be resolved through binding arbitration, except that either party may seek injunctive relief in court.

13.3 Entire Agreement

These Terms, together with our Privacy Statement and other policies, constitute the entire agreement between you and Askalot.

13.4 Modifications

We may modify these Terms by posting an updated version. Continued use after changes constitutes acceptance.

13.5 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

13.6 Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations freely.

13.7 No Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

14. Contact Us

For questions about these Terms: