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Privacy Statement

Effective Date: January 1, 2025 Last Updated: January 3, 2025

At Askalot, we take the privacy of your data seriously. This Privacy Statement explains how we collect, use, share, and protect personal information when you use our services.

1. Who We Are

Askalot is an AI-powered survey platform that provides survey creation, distribution, and analysis services. We act as:

  • Data Controller for information we collect about our customers and website visitors
  • Data Processor for survey response data collected by our customers

2. Information We Collect

2.1 Information You Provide

Account Information

  • Name and email address
  • Organization name and details
  • Payment and billing information
  • Login credentials

Survey Data

  • Questionnaires you create
  • Survey responses collected from participants
  • Participant demographic information

Communications

  • Support requests and correspondence
  • Feedback and suggestions

2.2 Information Collected Automatically

Usage Data

  • Features and pages accessed
  • Actions taken within the platform
  • Session duration and frequency

Technical Data

  • IP address and location data
  • Browser type and version
  • Device information
  • Referring URLs

Cookies and Similar Technologies

We use cookies to provide and improve our services. See our Cookie Policy for details.

2.3 Information from Third Parties

  • Authentication providers (Google, Microsoft) when you use social login
  • Payment processors for billing verification
  • Public sources for business contact information

3. How We Use Your Information

3.1 To Provide Services

  • Create and manage your account
  • Process and store survey data
  • Generate analytics and reports
  • Provide customer support

3.2 To Improve Our Services

  • Analyze usage patterns
  • Develop new features
  • Fix bugs and improve performance
  • Conduct research using aggregated data

3.3 To Communicate With You

  • Service announcements and updates
  • Security alerts
  • Marketing communications (with your consent)
  • Respond to inquiries

3.4 For Security and Compliance

  • Detect and prevent fraud
  • Enforce our Terms of Service
  • Comply with legal obligations
  • Protect rights and safety

4. How We Share Your Information

4.1 Service Providers

We share data with trusted providers who help us operate the platform:

  • Cloud infrastructure (hosting and storage)
  • Payment processing
  • Email delivery
  • Analytics services

All service providers are bound by data processing agreements.

We may share information when you direct us to, such as integrations with third-party tools.

We may disclose information when required by law, court order, or to:

  • Comply with legal process
  • Protect our rights and property
  • Prevent harm or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred as part of the transaction.

4.5 What We Don't Do

  • We do not sell your personal information
  • We do not share survey response data with third parties for their own purposes
  • We do not use survey data for advertising

5. Data Retention

5.1 Active Accounts

We retain your data while your account is active and as needed to provide services.

5.2 After Termination

Following account termination:

  • You may export your data for 30 days
  • We delete your data after the export period
  • Some data may be retained for legal or compliance purposes

5.3 Survey Responses

Survey response data is retained according to your tenant configuration and applicable data retention laws.

6. Data Security

We implement industry-standard security measures:

  • Encryption: Data encrypted in transit (TLS 1.2+) and at rest (AES-256)
  • Access Controls: Role-based access with multi-factor authentication
  • Tenant Isolation: Each customer's data is isolated in separate environments
  • Monitoring: Continuous security monitoring and incident response
  • Backups: Regular encrypted backups with secure storage

See our Security Statement for more details.

7. Your Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can access your data and export it in standard formats.

7.2 Correction

You can update inaccurate or incomplete information.

7.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

7.4 Restriction

You can request that we limit processing of your data in certain circumstances.

7.5 Objection

You can object to processing based on legitimate interests.

Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us at [email protected].

8. International Data Transfers

We process data in the European Union. When data is transferred outside the EU, we ensure appropriate safeguards through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Other approved transfer mechanisms

9. GDPR Compliance

We process personal data under the following legal bases:

  • Contract: To provide services you've requested
  • Legitimate Interests: For security, fraud prevention, and service improvement
  • Consent: For marketing communications
  • Legal Obligation: To comply with applicable laws

9.2 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at [email protected].

9.3 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority.

10. Survey Respondents

If you've completed a survey created with Askalot:

  • The survey creator (our customer) is responsible for how your responses are used
  • Contact the survey creator directly for questions about your data
  • We process response data on behalf of the survey creator
  • We do not use response data for our own purposes

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us immediately.

12. Changes to This Statement

We may update this Privacy Statement periodically. We will:

  • Post the updated statement on our website
  • Update the "Last Updated" date
  • Notify you of material changes via email or in-product notification

13. Contact Us

For privacy-related questions or concerns: